DynaVox UK People

Aimee Trimbee

(Technical Specialist)

 

Prior to joining DynaVox in 2007 as Technical Specialist, Aimee was Sales and Customer Support Co-ordinator for DeVilbiss Healthcare, a subsidiary of Sunrise Medical Ltd for 4 years. She lists Quality Systems Management as one of her specialist skills having gained a BA Hons in Business Administration following a successful career with Waterford Crystal in the West Midlands . 

Contact Aimee

 

William McClelland   07860-273308

(Product Specialist for Ireland )

William became our first ever “Country specific” Product Specialist when he joined in April 2008 to look after the whole of Ireland (North and South). He is no stranger to the Health Industry, having spent 30 years working with the NHS. He lives in Northern Ireland .

He covers Ireland (North & South)

Contact William

Karen Barr  07921-037207

(Product Specialist for London and the South East)

Karen is the latest recruit in our team of dedicated AAC Product Specialists and her previous experience in and dedication to sales and customer service roles in previous appointments is ideal for this new position in DynaVox.

She covers all London Boroughs, Kent , Surrey and Sussex .

Contact Karen

Michelle Pelling

(Sales and Customer Support)

 

Michelle was employed as a part time temporary clerical assistant in November 2006, to assist the company during an extended maternity leave period, and soon became a regular part of the team. She became a permanent employee in June 2007 taking on responsibility for sales and customer support rather than just clerical work.

Contact Michelle

 

Emily (Millie) Ashton

(Technical Specialist)

 

Millie spent 2 weeks at DynaVox on work experience in 2005, working in the customer support area, and impressed the management so much that when the company needed some temporary maternity cover she was the first person considered. She started in September 2006 as a “temp” and then became a permanent member of the team in April 2007. Contact Millie

Sue Whitehouse

(Clerical Support)

Sue has been a temporary part time clerical assistant for a number of years – willing to step in and lend a hand whenever necessary. Normally she just works for one day a week looking after the loans system. She is married to Paul, our technical specialist for the Midlands and South Wales.

Contact Sue

 

 

 

 

Sales :

Dave Morgan

(Director)

Dave has over 30 years experience of sales, marketing, customer service and management, and has been with Sunrise/DynaVox for 15 years.

When Sunrise acquired DynaVox Inc., in 1998, he was asked to take over the UK distribution, and then saw his role expand to cover the whole of Europe in 2000

  In 2004 when DynaVox Systems Ltd became a separate entity, Dave became the only UK based of its 3 directors and at the same time took responsibility for all DynaVox International sales.

Dave was Chairman of the Communication Aids Supplier Consortium (CASC) for 3 years (2003-6) and was instrumental in achieving a move for CASC members to join the more influential BHTA (British Healthcare Trades Association), under their own section called eCAT (electronic Communication and Assistive Technology) in April 2006. He has remained as Chairman of the BHTA eCAT section since that move. 

 

 

 

 

 

Contact Dave

 

 

 

in touch with Communication Solutions for Life

At DynaVox we believe Communication Solutions should be available to improve people's lives.

This means not just supplying a device, but also:

 

  • assisting Speech and Language Therapists as they assess clients, to ensure that the right product is prescribed

  • training carers, parents, teachers, SLT's and other interested parties,to ensure the maximum use of the device is achieved

  • supporting the users and carers through telephone help line, and repairing products when they go wrong

To achieve this we need the best possible employees in our team. We rely on a number of other people in Sunrise Medical for inside administration functions, like accounting, purchasing, secretarial etc., but the principal people in the DynaVox support team are as follows :

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contact James

 Support Staff:

 
Dominic Coleman  07764-346519
(Product Specialist for the South West)

Previously with The Aidis Trust, where he spent 5 years installing and supporting computer systems for disadvantaged children and young people, Dom joined us in 2003 and since then has looked after the South East, London , East Anglia and even acted as “caretaker” for Scotland for a number of months. He is very computer literate and used to resolving problems that can arise with new technology, and these abilities have meant he has been able to resolve issues that clients have encountered in each area that he has managed.

Dom now looks after the South West, which is Cornwall , Devon, Dorset, Somerset , Avon, Gloucestershire, Oxfordshire, Berkshire and Hampshire & Channel Isles

 

 

 
Yvonne Bennett  07730-658817  
(Product Specialist for North West England and North Wales )
Yvonne Bennett previously worked as a Special Needs Communications Manager with Highfurlong School , and is therefore well versed in all aspects of DynaVox (and other) speech aids. Yvonne was an award winner in the ICT in Practice for Secondary Inclusion Category in the 2004 BECTa awards for her role in the school, both working with the children and training the teaching and support staff.

Yvonne joined DynaVox in 2004 and now covers Lancashire, Yorkshire, Cheshire and North Wales (Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey and Wrexham)  

& Isle of Man

Contact Dominic

Contact Yvonne

 

Paul Whitehouse  07711-020280

(Product Specialist for Midlands and South/Mid Wales )

 

Paul has been employed in the Sunrise/DynaVox group for over 12 years, and moved from the wheelchair side of the business to the Dynavox support team in early 2004, and became a familiar and calming voice when customers called with questions or problems.

Always interested in a new challenge, Paul became a DynaVox Product Specialist in late 2006, initially sharing his time with the help line, and then becoming full time sales in April 2007.

 

 

 

Contact Paul

 

 

Contact Neil

Carl White

(Technical Services Manager)

Carl is another of the original members of the DynaVox team from when Sunrise took over in 1998, having transferred into the department from Management Information Services within Sunrise UK, where he was responsible for PC, Network support and the telecomm system. Carl has an in depth knowledge of all DynaVox products, including the earlier models, and also a detailed understanding of computer systems and operations.

 

Contact Carl

Neil Waldron

(Customer Support Manager)

Neil is often the first person a caller speaks to when they ring Sunrise ,as he runs the help line service. An electronics graduate, Neil is able to blend the technical understanding with an ability to help customers resolve their problems.

In addition to running the help line, Neil also oversees the loans programme, and is often found repairing devices.

 

 

 

 

 

Repairs & Technical Services:

 

 

 

Debbie Breslin  07809-756739

(Product Specialist for Scotland and the North East of England )

 

Debbie joined DynaVox in 2007 as Product Specialist for Scotland and the North East having previously worked within the disability industry for a number of years, for Hoist Manufacturers and Mobility equipment suppliers, dealing with Patient Moving & Handling equipment, Beds and Wheelchairs. Much of this time was spent assisting Physiotherapists and Occupational Therapist in assessing both children and adults for a range of equipment.

Her area includes Northumberland , Cumbria , Durham , Tyne & Wear as well as the whole of Scotland

 

Contact Debbie

His area covers Staffordshire, Derbyshire, Nottinghamshire, Leicestershire, West Midlands, Worcestershire, Warwickshire, Northamptonshire and South Wales (Blaenau Gwent, Bridgend, Caerphilly, Cardiff , Carmarthenshire, Ceredigion, Merthyr Tydfil, Monmouthshire, Neath Port Talbot, Newport , Pembrokeshire, Powys, Rhondda Cynon Taff, Swansea , Torfaen and the Vale of Glamorgan) 

Tania Cronshaw
(Technical Specialist)
Tania joined DynaVox in December 2001 as her first job since leaving school and soon became a valuable and respected member of the support team and a well known voice to the clients calling in. She was away from DynaVox for the first half of 2007 giving birth to her first child and has now returned on a part time basis

Mike Storey  07872-636371

(Product Specialist for the East of England )

Mike joined DynaVox in 2007 as a Product Specialist having previously worked within the education sector of the disability industry for a number of years, as deputy head of a special school in Peterborough . His interest since University had been Autism and the effect on communication.

He covers Lincolnshire , Norfolk , Suffolk , Bedfordshire,

Cambridgeshire, Buckinghamshire, Hertfordshire and Essex

Contact Mike

 

 

Contact Tania
James Rowe
(Regional Director, UK/Eire & Pacific Rim)

James is a qualified Speech and Language Therapist, and as such has an enormous amount of pertinent knowledge that enables him to support and train other therapists and carers.

He joined DynaVox in 2001 is now responsible for all International distributors outside of USA and Canada , and also manages the UK sales team.

So this is the team! There are over 200 other members in America , covering all aspects of design, manufacturing and support for the USA/Canadian markets, and supporting the European team. But, in the UK , it is the team above who are your first line of support.

Our job is to stay in touch with you, so that you, and all our users, can stay in touch for life!